Discounts and Warranty Policies
Discounts for handling damages:
Applicable for Frames (House Brands and International Brands) and Lenses (Titan brand only). Discount will be offered on the old invoice value only.
|Damage Type||Period of Use||Solution to be offered|
|% discount on previous invoice value|
|Lens of Titan Brand only for Scratches / dents; Frames & SG for Breakge or any damage|
|< 6 months||20%|
|> 6 to 12 months||10%|
|> 12 months||0%|
Discount for Tata and Titan Employees:
Discounts are applicable only against proof of employment.
|Titan Employee||12% on House Brand frames, House Brand sunglasses, Titan lenses||8% on International Brand frames, International Brand sunglasses, Essilor lenses||
No upper limit
|Tata Employee||8% on House Brand frames, House Brand sunglasses, Titan lenses||5% on International Brand frames, International Brand sunglasses, Essilor lenses|
WARRANTY DETAILS - House Brands:
|Period of Warranty for House Brand|
|Product||Brand Name||Period of Warranty|
|Frames||Titan, Vybes, Enigma,Adreno, Minimalist, Retro, Flip, Sports, Aristo||12 Months|
|Eye+, Trendz, Fastrack, Dash||6 Months|
|Sunglass||Titan Glares||12 Months|
|Ready Readers||Titan||6 Months|
FASTRACK & GLARES SUNGLASSES SERVICE POLICY
Conditions of Warranty
The warranty for all Fastrack sunglasses is for a period of one year from the date of purchase against the manufacturing defects. The sunglasses will be repaired or replaced at the company's discretion and the decision of the company on the nature of defects and the applicability of the warranty will be final.
|0 to 12 months||Replacement|
|>12 to 24 months||33% discount coupon|
|0 to 6 months||50% discount coupon|
|6 to 12 months||33% discount coupon|
RETURN AND EXCHANGE POLICY
Customer can visit any of the TitanEyePlus stores to address a manufacturing defect
- Customer should ensure that the original invoice is available
- In case a replacement of frame/SG is required, the customer will be given an option of buying the same or a higher priced frame. In case he/she chooses to go for a lower priced frame, the price difference will not be refunded.
- In case the customer has got the frame fitted with a lens from some other shop (non Titan), we will not take responsibility for fitting damage.